Shipping, Returns & Refund Policy

At Moroccan Pure Beauty, we take pride in the quality of our products and carefully prepare each order before shipment. Please review our policies below before placing your order.

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and holidays. Once your order has shipped, you will receive a confirmation email with tracking information when available.

Please make sure your shipping address is correct before submitting your order. Moroccan Pure Beauty is not responsible for orders shipped to an incorrect address provided by the customer.

Shipping

Shipping times are estimates and may vary depending on the carrier, destination, holidays, weather conditions, or other circumstances outside of our control.

Moroccan Pure Beauty is not responsible for carrier delays once a package has been shipped.

If your tracking information shows that your package was delivered but you cannot locate it, please contact the shipping carrier first. We will be happy to assist where possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Returns

Due to the personal-care and cosmetic nature of our products, we cannot accept returns of products that have been opened, used, tested, or had their original seal or packaging removed.

Unopened and unused products may be eligible for return within 14 days of delivery. Products must be returned in their original condition and packaging.

Customers are responsible for return shipping costs unless the product received was damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact Moroccan Pure Beauty within 3 days of delivery.

Please include your order number and clear photos of the product and packaging so we can review the issue.

Once verified, we may offer a replacement or refund depending on the circumstances.

Refunds

Approved refunds will be issued to the original payment method.

Please allow several business days after a refund is processed for it to appear on your account. Processing times vary depending on your bank or payment provider.

Products that have been opened, used, or returned outside of our approved return requirements are not eligible for a refund.

Cancellations

If you need to cancel or change an order, please contact us as soon as possible.

Once an order has entered processing or has been shipped, we may not be able to cancel or modify it.

Allergies & Product Sensitivities

Customers are responsible for reviewing product ingredients before use. We recommend performing a patch test before using a new skincare or cosmetic product, particularly if you have sensitive skin or known allergies.

Discontinue use if irritation occurs.

Individual results and reactions may vary.

Chargebacks & Payment Disputes

If you experience an issue with your order, please contact Moroccan Pure Beauty directly before initiating a payment dispute or chargeback so we have an opportunity to resolve the matter.

Fraudulent or unauthorized chargebacks may be contested using available documentation, including order confirmations, shipping records, tracking information, delivery confirmation, and customer communications.

Contact Us

If you have any questions regarding your order, shipping, returns, or refunds, please contact Moroccan Pure Beauty through the contact form provided on our website.

By placing an order with Moroccan Pure Beauty, you acknowledge that you have reviewed and agreed to these policies.